Refund policy

Effective July 2026. This page applies to horsewoodofficial.com, operated by Rowanhill Brands, LLC, 2140 Regency Road, Suite 12, Lexington, KY 40503.

The promise in one paragraph

Every HorseWood order placed on this site is covered for 60 calendar days from the delivery date. If the product is not right for you, contact us inside that window, return the bottles, and we refund the purchase price. Opened bottles are accepted. There is no restocking fee.

Who qualifies

Anyone who bought HorseWood directly from horsewoodofficial.com. The guarantee is tied to an order we shipped, so it does not extend to bottles obtained from a marketplace listing, an auction site, a third-party reseller or another person, because we cannot confirm the product's age, storage or authenticity.

How to start a return

Email [email protected] or call +1 (859) 412-0788 with your order number and tell us you want to return. We reply with a return authorisation number and the returns address, usually the same business day. Write the authorisation number on the outside of the parcel. Parcels sent back without one are difficult to match to an order and slow the refund down.

What comes back and what is refunded

Return the whole order, including unopened bottles and whichever bottle you have been taking. We refund the purchase price of the order to the original payment method. Partial returns of a multi-bottle pack are not refunded pro rata, because the pack price is a pack price.

What is not refunded

Original shipping charges are not refundable, and the cost of posting the bottles back to us is yours. Those are the only exclusions in this policy. There is no handling charge, no restocking charge and no deduction for the capsules you took.

Timing

Refunds are issued within one to two business days of your parcel arriving at our returns address. Depending on your bank, the credit typically appears on your statement five to ten business days after that. We email you at the moment the refund is issued, so if you have that email and no credit after ten business days, contact your card issuer first and then us.

Damaged, wrong or missing orders

If your parcel arrives damaged, contains the wrong pack, or tracking shows it lost in transit, contact us and we reship at our cost. A fulfilment error is not a refund request and does not consume your 60-day window.

Changes to this policy

If we revise these terms, the version in force is the one published on this page on the date your order was placed. Changes are not applied retroactively to an order already shipped.

Questions about this page: email [email protected] or call +1 (859) 412-0788.